First National Nerang is the highest awarded and most successful agency in the district and was established in 1991 by Principal and Managing Director, Mike Gray.
Today, it is the leading agency in Carrara, Nerang and the Gold Coast Hinterland, consistently earning a market share far in excess of its nearest competitor. What’s more, the team consistently scoop the pool for the real estate industry’s most elite awards. The minute you set foot inside the doors of the business it’s easy to see why.
Everything from the way the office looks, the way our people are dressed, to how you are greeted and the overall experience you have is so very different from a conventional real estate agency.
It’s all about that old fashioned and all too forgotten philosophy of truly “serving” your client and customer.
Back when Mike first established the agency, he recognised the industry had a poor public image, generally distrusted and plagued by its reputation for poor service, communication and inefficiency.
That’s why Mike was determined to set up a specialist agency that provides a standard of service and communication second-to-none, with skilled professionals genuinely committed to making a positive experience for every client and customer.
Although the company rapidly forged its reputation as a dynamic effective agency, it was only the beginning. Mike and the team have continued to lift the performance bar.
And the rest is history!
Since then, the Nerang First National team has continued to be recognised by the Real Estate Institute of Queensland (REIQ) and its peers as one of the leading agencies in the state, endorsed as:
- REIQ Queensland Agency of the Year for 2000 and 2009
- REIQ Gold Coast Agency of the Year for 4 consecutive years
Other achievements include:
- Number one office in First National Gold Coast for the highest “number” of residential sales for each year since 2001
- Number one office in First National Australia for sales in the medium size office category.
- Hundreds of top achievement awards within the First National Group Australia
The company also took another unique step agency practice to ensure that the best interests of all clients and customers are always handled skillfully, proficiently and professionally.
It achieved Best Practice Accreditation, which requires all service provisions, systems, procedures and processes of the business operation to be rigorously assessed by independent Quality Assurance consultant’s to determine compliance with ISO 2000 Quality Assurance Standards.
Nobody moves “more homes for more families” than First National Nerang.
Our Mission Statement
“We will ensure that dealing with Nerang First National is always a positive and memorable experience for every client and customer, beyond their expectation – earning their loyalty, confidence and future business as clients for life”
Words Are Cheap
Many companies simply pay lip service to their mission statement seeing it as one of those statements that needs to be communicated but nothing is ever done about it. Our company and our people really do “walk our talk”.
I suppose that’s one of the reasons we are one of this state’s leading agencies.
Mike Gray
Principal Licensee and Managing Director)
